Account Manager - Boston


ContractStaffingRecruiters.com
Boston, MA
United States

Category

Job Description

  This individual will provide support in all stages of the customer journey including sales handoff, onboarding, value realization, growth and renewal. They will collaborate with teams across functions and will be the voice of the customer to ensure customer and company success.

Responsibilities:

  • Achieve target renewal rates and upsell targets.
  • Lead customer business review meetings providing ideas and strategies related to the use and implementation of our product.
  • Monitor customer engagement and develop methods to drive adoption.
  • Work closely with Customer Success to upsell/cross-sell products and services.
  • Manage the customer’s contract to ensure compliance e.g., license count, product offering, services and other contract requirements.
  • Maintain SFDC Opportunity/Account records & attach relevant documents.
  • Travel as needed for customer meetings and conferences.

Desired Skills and Experience:

  • Minimum of 2 years of successful customer support
  • BA/BS Degree or equivalent experience
If you are interested, please send resume to:

resume AT contractstaffingrecruiters dot com

Employer
ContractStaffingRecruiters.com
ContractStaffing Recruiters

Branford CT 06405
United States