Application Support Engineer - 100% Remote - 110k Plus


ContractStaffingRecruiters.com
Hartford, CT
United States

Category
Experience Required
Yes

Job Description
100% Remote 
Salary - 90k to 110k plus stock options 
If interested, please send resume to mtoohey@contractstaffingrecruiters.com
 

The successful candidate for this position will have a wide range of industry, technology, and support acumen along with a strong mobility solutions and administrator background. The candidate should have deep experience in either pre-sales or post-sales engineering for a VAR or SasS platform. 

Essential Duties and Responsibilities:

  • Provide technical support and issue resolution to our customers through ongoing issue triaging via phone, email or remote web session.
  • Engage directly with customers to assess and reproduce submitted issues. Provide solutions and/or workarounds to customers in a clear, friendly manner.
  • Collect information and document bugs with Engineering for product issues that are impacting customers.
  • Escalates urgent problems requiring more in-depth knowledge.
  • Proactive thinker with a proven ability to follow and provide long term solutions.
  • Experience working directly with customers via phone, email, or remote access.
  • Participate in on-call rotation to provide after-hours support

Qualifications and Experience:

  • 3-5 years of experience in an Enterprise Technical Support for SaaS applications
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.
  • Strong analytical approach for diagnosing and troubleshooting to resolve technical problems and issues.
  • Good knowledge of computer systems (Windows, iOS)
  • Working knowledge of the components in cloud/web applications (AWS, Salesforce, Google Drive, Gmail, O365).
  • Ability to learn new technologies quickly.
  • Experienced in handling issues around Salesforce and other CRM integrations, APIs, and Single Sign On
If interested, please send resume to mtoohey@contractstaffingrecruiters.com
Employer
ContractStaffingRecruiters.com
ContractStaffing Recruiters

Branford CT 06405
United States

CTKitchensandBaths.com
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