Customer Success Manager, Enterprise - 120k plus stock options - 100% Remote
Fairfield, CT
United States

Experience Required

Job Description

Customer Success Manager, Enterprise - 120k plus stock options - 100% Remote

CSM Responsibilities

  • Be passionate about customer success and establish yourself as a trusted advisor for customers
  • Onboard new clients, so they are set up for success, continually provide proactive strategic advice and guidance, respond to client questions in a timely manner, provide best practices to ensure clients are achieving their business goals.
  • Act as a consultant, drawing upon past and peripheral experiences, while delivering, developing, and sharing industry best practices.
  • Monitor customer health, engagement and overall product utilization and work across teams to develop methods to increase customer health.
  • Keep customers up to date on product releases and new features.
  • Support business review meetings and provide ideas that will lead to optimization, increased value, growth, renewal and advocacy.
  • Identify products and services to grow existing accounts and work with Account Managers to introduce the opportunity to upsell/cross-sell.
  • Contribute feedback to Product/Engineering on product improvements to enhance customer engagement.
  • Work to set priorities and establish a technical health plan for open problems and resolve issues in a timely manner
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
  • Project manage support challenges between customer and support to ensure resolution of trouble tickets.
  • Assist in the development of best practices and help maintain clear documentation for all internal processes and customer training.
  • Maintain SFDC Opportunity/Account records & attach relevant documents.
  • Travel as needed for customer meetings and conferences.

Preferred Experience & Skills

  • 2+ years of account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
  • Experience explaining how to reach key goals using software with end users
  • A track record for creative problem solving for customers and end users.
  • Experience in advising customers on marketing, training and sales enablement strategy.
  • Thrives in startup environment
  • Excellent organizational and project management skills.
  • Excellent communication skills via phone, video conference and email.
  • Ability to thrive working remote
  • Curious and eager to learn. Able to adapt in a quickly changing environment
  • Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
  • Track record managing customer relationships through Salesforce or similar CRMs
  • Experience using sales enablement and LMS software a plus.
If you are interested, please send resume to:
Mike Toohey
mtoohey AT contractstaffingrecruiters dot com

ContractStaffing Recruiters

Branford CT 06405
United States
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