Product Design Engineer - 100% Remote - 125k plus

• Conduct qualatative and quantitative research to gain insights into local stakeholders, their practices, decision-making, pre-conceptions, etc.
• Create and execute research plans, or work with third party research agencies and/or freelancers where appropriate – to achieve results.
• Apply best practice when it comes to research governance processes, ethics, compliance, data protection and confidentiality agreements.
• Build and maintain a suite of research frameworks and methods that can be applied to research questions.
• Actively co-ordinate with Agoro’s other research activities (global and in other regions) to share learnings and techniques.
• Support value proposition development and experimentation through research.

Service Design

• Specify the service experience at a holistic level, through e.g. customer journey mapping, and zoom into the detail through service blueprinting.
• Translate the findings and insights from design research and other research into tangible deliverables that create a shared understanding with the team and guide product development, e.g. personas and scenarios.
• Collaborate with other research teams in other countries to establish a toolkit of relevant service experience practice frameworks and practices, including co-creation workshops, prototyping, journey mapping etc.
• Closely co-ordinate design work with product owners, UX and interaction designers, as well as the wider Agoro team (engineers, agronomists, sales roles, content strategists, customer support, strategy/commercial, etc.) to ensure a multi-disciplinary approach.