Product Design Engineer - 100% Remote - 125k plus
Denmark, TN
United States


Job Description

  • Conduct qualatative and quantitative research to gain insights into local stakeholders, their practices, decision-making, pre-conceptions, etc.
  • Create and execute research plans, or work with third party research agencies and/or freelancers where appropriate – to achieve results.
  • Apply best practice when it comes to research governance processes, ethics, compliance, data protection and confidentiality agreements.
  • Build and maintain a suite of research frameworks and methods that can be applied to research questions.
  • Actively co-ordinate with Agoro’s other research activities (global and in other regions) to share learnings and techniques.
  • Support value proposition development and experimentation through research.
Service Design
  • Specify the service experience at a holistic level, through e.g. customer journey mapping, and zoom into the detail through service blueprinting.
  • Translate the findings and insights from design research and other research into tangible deliverables that create a shared understanding with the team and guide product development, e.g. personas and scenarios.
  • Collaborate with other research teams in other countries to establish a toolkit of relevant service experience practice frameworks and practices, including co-creation workshops, prototyping, journey mapping etc.
  • Closely co-ordinate design work with product owners, UX and interaction designers, as well as the wider Agoro team (engineers, agronomists, sales roles, content strategists, customer support, strategy/commercial, etc.) to ensure a multi-disciplinary approach.

What you will bring

  • Significant demonstrable experience in planning, conducting, analyzing and communicating design research activities to digital teams and stakeholders.
  • Real-world examples where you played the role of service designer, with experience across the spectrum from ‘discover’ to ‘deliver’. Start-up experience is a plus in this context.
  • Experience thriving in high stakes product development industries, such as agriculture, health, or automotive, where product or service mistakes have dire social and financial consequences is a plus.
  • Demonstrated ability to think high level strategically on the long-term vision, while also be able to execute tactically and deliver continuous value.
  • Strong written, illustrative and verbal communication skills. You are able to clearly convey research findings, but also convince people of the importance of adopting a customer informed approach. Excellent note-taking and synthesis skills, with the ability to translate findings into key learnings for the team.
  • Spoken and written fluency in English.
  • The ability and experience to conduct both research and service design activities in remote conditions
  • Business experience or a Masters degree in a business-related field is a plus.
  • Experience working with start-ups or in innovation contexts is a plus.
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