Defining central functionality, design and integration of a new customer care portal

Translating business and functional requirements (business process models and use cases) into detailed technical design from system architecture down to code-level design Leading mid to large size project teams through full lifecycle including requirements gathering, technical assessments, package evaluation, technical design, development, knowledge transfer, launch and support Identifying the hardware and software components an application will use for implementation and provide guidance on how to appropriately implement application components

Providing expert knowledge of application and system architecture at all levels; providing guidance throughout the development process to ensure code is developed to specification

Preparing application and system architecture deliverables in accordance with standards and methodologies consistent with the target business architecture Resolving issues across multiple functional areas; effectively monitoring and taking action to ensure coordination and effectiveness of all components and activities; deciding which issues require escalation. Serving as technical Subject Matter Expert to Clients, Management and Technology teams on relevant technologies, methodologies, standards and tools

Facilitating on-going technical workgroup meeting for all technical project participants Researching new products and technologies to determine fit with the overall application architecture Contributing to the firm's growth by participating in recruiting, business development activities and meetings and/or colleagues' performance management Qualifications:

5 to 10 years of experience with a broad range of technologies, such as Java / J2EE, ATG, SOA, Web Services, eCcommerce, XML eGain experience with any of the following: eGain - Standby production eGain - Non-production eGain - Agent Seats eGain - User sessions per month eGain - CIH platform eGain - SelfService Advanced eGain - ChatBot eGain - Mail Server eGain - Chat + CoBrowse Advanced eGain - Knowledge Agent Advanced Experience in the telecommunications industry a big plus

Mike Toohey - 203-315-1197

mtoohey@contractstaffingrecruiters.com