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Production Support

Production Support - FULL TIME PERMANENT POSITION for a company in Boston, MA

Salary Range – DOE

Production Support Specialists work in close collaboration with technical consultants, application developers, product managers and other business analysts.

• Working within a team to manage and resolve client incidents via phone and email in a professional, calm, and efficient manner.

• Managing workflow across multiple internal teams and regions to resolve client issues.

• Managing specific client incidents which will include reproduction of issues using replicated environments, clarification of workflows or system behavior, configuration changes, thoroughly logging incidents, adhering to client SLAs, and escalation to development as needed.

• Preparation of patch releases, including client communications, assisting in deployment test cycles, creation/review of release notes, delivery and patch installation support.

• On-going client management will include producing Incident Reports and attending client meetings to review open support cases.

• Ability to work a variety of coverages starting at 7:00am, 8:00am, 9:00am or 10 am. Qualifications

• Degree in Business, Economics, Finance, Accounting, Computer Science preferred

• 2-5 years' experience in a technical support or similar role.

• Understanding of financial services, trading and business workflow knowledge in additional to technical skills preferred. Experience in the asset management, including trading, compliance or regulatory industries a plus

• Proficient user of MS Office products (Word, Excel, Outlook, etc.)

• Knowledge of Windows Operating Systems including Windows NT Server / Workstation, Win2K Server / Professional and Windows XP

• Strong database skills in either SQL Server or Oracle, Familiarity with IIS (optional) & FIX preferred

If you are interested in learning more about these roles, please send resume to:

Mike Toohey

mtoohey@contractstaffingrecruiters.com
Company Name:
Contract Staffing Recruiters
Approximate Salary:
Not Specified
Location:
Boston, ma, ma
Country:
USA
Industry:
Other
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Bachelor's Degree